SHIPPING & DELIVERY POLICY

Company: Artherium
Last updated: June 26, 2026

1. GENERAL INFORMATION & PRICES

1.1. Product Prices

All product prices listed in our online shop are final prices in Swiss Francs (CHF). For orders delivered within Switzerland, prices include statutory Swiss Value Added Tax and all other price components, unless explicitly stated otherwise.

1.2. Dynamic Shipping Costs

Shipping costs are calculated specifically for your order and are communicated to you during the shopping basket process. They are reconfirmed on the final order page before you complete the purchase.

• Value Added Tax on Shipping: For deliveries within Switzerland, quoted shipping costs include statutory Swiss Value Added Tax. The applicable tax rate applied to shipping services depends on the nature of the goods purchased.
• Adjustment Policy: Consequently, the final shipping cost can only be definitively calculated during the checkout process. Please note that the cost will never increase after the initial calculation in the shopping basket; it will only be adjusted to your benefit (that is, reduced) if a lower Value Added Tax rate applies to the specific contents of your cart.

2. DELIVERY AREA

We currently ship to addresses in the following countries:

Europe (European Union, European Economic Area & Neighbors):
Albania, Andorra, Armenia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, and Vatican City.

International (Rest of World):
Argentina, Australia, Bahrain, Brazil, Brunei, Canada, China, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Malaysia, Mexico, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Turkey, United States of America, United Arab Emirates.

Delivery Restrictions:

• Delivery Address: The goods will be delivered to the physical address indicated by the customer in the order.
• No Post Office Boxes: Delivery to Post Office Box addresses is not possible.
• Phone Number: Please always provide a valid telephone number during checkout. This is strictly required for carrier queries to ensure successful delivery.

3. SHIPPING COSTS & CUSTOMS

3.1. Domestic Shipping (Switzerland)

Shipping costs are calculated as a flat rate based on the selected shipping tier at checkout.

Heavy Goods Surcharge: Due to the high costs of transport and special packaging required for certain items, an additional fee may be charged per order. If this applies, it will be clearly noted on the respective product pages.

3.2. International Shipping (Outside Switzerland, including the European Union)

For orders shipped to countries outside of Switzerland (including the European Union, the United Kingdom, and the United States of America), please be aware of the following:

• Exclusion of Swiss Value Added Tax: International orders are billed exclusive of Swiss Value Added Tax as export deliveries.
• Customs Clearance & Import Duties: Shipments may be subject to local import duties, sales taxes, Value Added Tax, and customs handling fees levied by the destination country once the shipment reaches your border.
• Payment Responsibility: These additional costs are not included in our shipping prices. They are invoiced directly to you by the carrier or local customs authorities and must be paid by the customer to clear customs and receive the goods.

4. DELIVERY TIMES & DISPATCH

4.1. Preparation Time

Orders are generally prepared and dispatched within 3 to 5 business days from the date of the order confirmation, subject to inventory availability.

Prepayment: In the case of dispatch against prepayment (Bank Transfer), the delivery period begins on the working day following your payment instruction to the bank.

4.2. Delivery Deadlines

The total delivery time depends on the shipping service provider and the destination country.

• Deadline Compliance: A delivery deadline is considered met if the goods are dispatched by us before the deadline expires.
• School Holidays: Please note that we will only make deliveries to schools during school holidays if you explicitly guarantee acceptance of the shipment in your order notes. Otherwise, delivery will be held and made immediately after school resumes.

4.3. Force Majeure & Delays

The delivery time is extended appropriately in the event of circumstances beyond our control, including but not limited to: work stoppages (for example, strikes or lockouts), legal or official orders (for example, import or export restrictions), or force majeure events (for example, pandemics, natural disasters). We will inform you of the beginning and end of such obstacles as soon as possible. If we are not responsible for the delay, we are entitled to terminate the contract regarding the unfulfilled part.

4.4. Liability for Delay

If we are responsible for non-compliance with bindingly agreed deadlines (default), your claim for compensation for damage caused by delay is limited to a maximum of 5 percent of the invoice value of the affected deliveries.

• Limitation: Liability is limited to typical and foreseeable damage.
• Exceptions: This limitation does not apply if the delay is due to intent, gross negligence, or injury to life, limb, or health.

5. TRANSFER OF RISK

For Business-to-Consumer Customers: The risk of accidental loss or accidental deterioration of the goods is transferred to you upon receipt of the goods. This occurs legally as soon as you (the customer), or a third party designated by you other than the carrier, physically take possession of the goods.

Documentation: Each shipped order will be accompanied by a proof of purchase (tax receipt or tax invoice) and a specific replacement or return form to facilitate any necessary returns.

6. PAYMENT & PREPAYMENT

Deliveries to private individuals are generally made only against prepayment or immediate digital payment (for example, Credit Card, PayPal, Apple Pay).

• Shipping Costs: Shipping and packaging costs are always borne by the customer (unless a free shipping promotion applies) and will be invoiced accordingly.
• Dispatch: Goods will only be dispatched once the full invoice amount (including shipping costs) has been credited to our account.

7. TRANSPORT DAMAGE & DEFECTS

7.1. Visible Transport Damage

If goods are delivered with obvious transport damage (for example, crushed boxes or leaking fluids), please report such defects immediately to the delivery agent (courier) and contact us as soon as possible.

Important: Failure to make a complaint or contact us does not affect your statutory warranty rights. However, reporting the damage immediately helps us assert our own claims against the carrier or transport insurance.

7.2. Accuracy & Claims

We strive for perfection, but errors can occur. All claims relating to an inaccuracy in quantities, an erroneous reference to the confirmed order, or obvious defects should ideally be notified to our customer service by email at contact@avarcasmenorquinas.ch within two (2) working days from the date of receipt. While this timeframe is not a preclusive deadline for statutory warranty claims for consumers, prompt notification allows us to rectify the issue immediately.