FAQs

We only ship to addresses in Albania, Andorra, Argentina, Armenia, Austria, Australia, Bahrain, Belgium, Bosnia, Brazil, Brunei, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Malaysia, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zeeland, North Macedonia, Norway, Oman, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates, United Kingdom, and Vatican.

Find more on our Shipping & Delivery page.

Artherium is exclusively an online store and does not have any retail space.

Due to security and privacy reasons we do not honour orders received by different means than the online shop.

We will be glad to answer your questions by email. Please write us at contact-us@avarcasmenorquinas.ch or use the contact form.

This means the item is currently out of stock but is already in transit from the manufacturer. You can still purchase it to "reserve" your place in line, and we will ship it as soon as it hits our warehouse.

Yes. We are official, authorized partners for every brand in our catalog. This ensures that every tube and brush you purchase is authentic, fresh from the manufacturer, and covered by their respective warranties.

By operating as a "Modern Professional" digital-first shop, we eliminate the high overhead costs of physical storefronts. We pass these savings directly to you, ensuring that premium, high quality shoes remain accessible you.

Yes. For highly anticipated releases from our partner manufacturers, we often open pre-order windows. This allows you to secure your shoes before they hit the general market. These items are clearly marked with an estimated shipping date.

Our central operations and primary fulfillment hub are located in Schwörstadt, Germany. This strategic European location allows us to efficiently manage logistics for our global artist community across the EU, North America, and Asia.

Professional records are essential. All past invoices are stored in the "Orders" tab of your account. You can download them as high-quality PDFs for your studio's bookkeeping at any time.

Absolutely. Inside your Order History, simply click the "Re-order" button next to any previous purchase. This will instantly populate your cart with the exact same product, saving you from searching for specific codes again.

You can reset your password by using the "Forgot password" link. If not, send us an email at contact@avarcasmenorquinas.ch.shop during normal business hours and we will reset it for you.

Make sure you click the login button and enter your correct information. If you have misplaced the password, you can request a new password. After entering your e-mail address in the appropriate field, you will receive an e-mail from us with which you can take the necessary steps. If necessary, check your spam folder.

If the problem persists, email us at contact@avarcasmenorquinas.ch.

For information on data protection, active cookies and data use, please refer to the Privacy Policy page.

Orders delivered to addresses within Switzerland always include Swiss Value Added Tax regardless of the invoice country. For orders shipped to addresses outside of Switzerland, including the European Union, Swiss Value Added Tax is not applied, as these are classified as export deliveries. Please be aware that international customers may be responsible for any applicable local import duties and taxes upon delivery in their respective countries. You can always edit your Value Added Tax registration number in your account for customs documentation purposes.

No, you are welcome to check out as a guest. However, creating an account allows you to save your professional shipping preferences, view your order history, and access "re-order" shortcuts for your loed products.

Absolutely. We use SSL encryption and industry-standard payment gateways (Stripe). We never store your credit card details on our servers.

You can reach our support team viaphone during business hours or by emailing contact@avarcasmenorquinas.eu. We typically respond to technical queries within 24 hours.

While guest checkout is always available, an account unlocks our Professional Suite. You can save multiple shipping addresses, track order history for tax/accounting purposes, and create "Favorites Lists" for your wished products.

Yes. Log into your dashboard, navigate to Account Details, and update your email. You will receive a verification link at your new address to confirm the change.

We prioritize your digital security. Artherium Shop is fully GDPR compliant. We use industry-leading encryption, and we never store your credit card or payment details on our local servers; all transactions are handled via secure, vaulted gateways like Stripe.

Yes. If you wish to close your account and have your data removed from our active marketing lists, please contact our support team. We will process your request in accordance with global privacy standards.

Product availability can be seen in the information given at each article in the shop. If there are less than 2 products in stock you are notified below the article price. 

You can order the number of products you need if a product is in low stock. The difference will be backordered and we will ship it to you for free once we get it from the manufacturer.

Please check whether you have reached the required minimum order quantity or the minimum order value.

For security reasons gift cards are sent automatically by the system by email you provided. Before completing purchase, please verify the correctness of the email address you provided. 

Please check your inbox or your spam folder of your email service.

Please note that gift cards are not refundable. 

If you don't find it of for any inquiries, email us at contact@avarcasmenorquinas.ch and we will be happy to help for you.

Vouchers and promotional codes can be easily redeemed at the Order Review page at the end of the ordering process. Enter your voucher code and click “Redeem” to activate your voucher. The value of a voucher is always given as a gross figure.

Immediately after completing your purchase, you will see a confirmation screen with your Order ID. Simultaneously, an automated confirmation email—the "Digital Receipt"—will be sent to your inbox. If you don’t see it within 5 minutes, please check your spam folder.

Yes. If you are logged into your account, your "Canvas" (cart) is automatically saved across devices. You can start your selection on a tablet and finalize the "Functional Power" checkout on your desktop.

The minimum order amount is 30 CHF. However, to optimize your shipping-to-product ratio, we recommend consolidating your needs. Many customers find that ordering in "Batches" provides the best value for international logistics.

Our base prices are consistent. However, the final total may adjust based on your local tax laws (such as Value Added Tax within Switzerland or the European Union) or your shipping zone. Our "Modern Professional" checkout clearly breaks down these costs before you confirm payment.

We offer you the following payment types: credit card, Affirm, Afterpay, Alipay, Bancontact, BECS, EPS, Giropay, EPS, Klarna, iDEAL, Multibanco, OXXO, Przelewy, SEPA, Sofort, Twint and WeChat, which will be indicated at the beginning of the ordering process. In the case of a credit card purchase, your credit card account will be debited once the order is placed by you. We reserve the right to dispatch all deliveries against prepayment. The Store reserves the right to change the available payment methods without prior notice.

Visit our Payment Policy page for more information

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Our secure payment provider is Stripe.

Although Stripe offers a multitude of payment options, it may not offer your preferred one. We are not in control of this process.

No, your own Klarna account is not a requirement.

Even when buying on account with Klarna, Artherium Shop is still the responsible party for answering general questions about products, delivery times, returns and the right of return.

Questions regarding outstanding charges or credits can be addressed directly to Klarna customer service in your country. 

Yes, shopping with Klarna is possible for both private and business customers. You will receive your Klarna invoice with payment instructions via email directly from Klarna as soon as your order has been shipped. Please note that Klarna and not Artherium Shop is the sender of this email.

We do not share personal information with third parties without your consent.

While our base currency is in CHF, our site features a dynamic currency switcher. You can view prices and complete your "Functional Power" checkout in EUR, USD, CAD, GBP, and more to avoid any confusion regarding exchange rates.

For orders within Switzerland, the applicable Value Added Tax is included in the price. For international orders (including the European Union, the United States of America, Canada, and Asia), prices are shown exclusive of Swiss Value Added Tax, and you may be subject to local import duties and taxes depending on your country's regulations.

Yes. A professional PDF invoice is automatically generated for every order. You can download it instantly from your Customer Account dashboard or find it attached to your order confirmation email.

After completing an order, you will receive an order confirmation from us with the order details in short form for you to check.

A shipping confirmation together with the invoice and the tracking number will be sent once the order is completed and shipped..

Please note that our emails can end up in the spam folder. It is therefore advisable to check this if you do not receive a communication from us. If the problem persists, please contact us by email at contact@avarcasmenorquinas.ch.

For more information visit our Shipping and Delivery page.

Once we complete and ship your order you will receive an email with the invoice and the tracking number. You can track your package on the shipping company's website (DHL, DPD or UPS) or on our tracking service. Alsoyou can click on the link "TRACK YOUR PACKAGE" in the bottom of the page.

If an item arrives damaged, take a photo and contact us within 48 hours.

Defects in the goods must be reported to us in writing or by telephone within 3 days of receipt of the goods.

The customer bears the shipping risk. In the case of shipments, the risk passes from us to the customer as soon as the shipment leaves our premises. This is customary in the trade and means that claims for damage or loss of the goods against the carrier (post office, forwarding agent) can only be made by the recipient.

To be able to resolve the issue  quick, please report transport damage to us immediately after receipt of the goods by email at contact@avarcasmenorquinas.ch.

For more information visit our Shipping and Delivery and Return &  Refund pages.

We offer premium shipping at customer's choice, service offered by our shipping partners DHL and DPD. Please note that the orders are prepared carefully usually in 5-7 business days. (subject to stock availability).

For more information visit our Shipping and Delivery page.

The warehouse is not at the same location as Artherium Shop. In addition, we do not have retail space, therefore not possible to collect the goods and deliveries are made exclusively by shipping companies.

We utilize professional-grade shipping standards to ensure your footwear arrives in pristine condition. Every pair is housed in a reinforced, crush-resistant shipping box, lined with acid-free tissue paper to prevent scuffing and maintain material integrity. Inside, we include moisture-wicking silica gel packets and custom-molded internal supports to preserve the shoe’s silhouette against transit pressure and humidity.

Standard shipping typically takes 7–12 business days. Express options via DHL or FedEx usually arrive within 3–5 business days.

For orders delivered within Switzerland, Value Added Tax is included. For all international orders (including the European Union, the United States of America, Canada, and Asia), import duties depend on your local customs threshold. We provide all necessary customs documentation to ensure a seamless clearance process. The payment of any applicable duties and taxes remains the responsibility of the customer.

Yes. Once your order leaves our hub, you will receive a tracking link via email providing "doorstep-to-you" visibility.

We wish to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem!

You can return your order or part of an order within 14 days after receipt of the goods. The goods shall be complete, still in their original package and have remained undamaged.

For more information visit our Returns & Refund Policy page

For returns the customer bears the costs, except if we sent the wrong product or the product is damaged.

Please read the Return & Refund Policy for more information.

If you notice the damage directly upon receiving your parcel you should only accept it “with reservations”. If parts of the contents are also damaged you should contact us immediately via email at contact@avarcasmenorquinas.ch. We will then gladly find a satisfactory solution to the problem.

Please read the Returns & Refund Policy for more information.

The right of return applies to all private customers (B2C). It does not apply to business customers (B2B)

Please read the Return & Refund Policy for more information. 

Please read the Returns & Refund Policy for more information.

Once we receive and inspect your return at our hub, refunds are processed within 3-5 business days to your original payment method.

Yes. If you realized you ordered the wrong product, size or colour, we can facilitate an exchange. Contact our team to hold the correct item while your return is in transit.

International returns follow the same 14-day window. However, please note that original shipping fees and any customs duties paid are non-refundable.

We use premium carriers with real-time tracking. If your package is marked as "Delivered" but you haven't received it, please contact us within 24 hours so we can open a claim with the carrier.